Operations & Technology
Vendor evaluation framework
A vendor-neutral scoring matrix. Set the importance of each criterion to match your office’s priorities, then see how three generic solution categories compare. None of this names a specific provider; pair it with the RFP template to evaluate real offers.
All-in-one platforms
74%
Weighted score: 126 / 170
Best-of-breed modular
82%
Weighted score: 140 / 170
Outsourced / managed service
66%
Weighted score: 112 / 170
| Criterion | Importance (1-5) | All-in-one platforms | Best-of-breed modular | Outsourced / managed service |
|---|---|---|---|---|
Data aggregation breadth Custodian and asset-class coverage, including alternatives, with low manual fallback. | 5 | 4 / 5 | 5 / 5 | 3 / 5 |
Reporting flexibility Customisable dashboards, multi-entity consolidation, family-branch reporting, regulatory exports. | 4 | 4 / 5 | 5 / 5 | 3 / 5 |
Security & certifications SOC 2, ISO 27001, data residency options, role-based access, audit logging. | 5 | 4 / 5 | 4 / 5 | 4 / 5 |
Integration & API access Public APIs, webhooks, identity provider support, modern interoperability standards. | 4 | 3 / 5 | 5 / 5 | 2 / 5 |
Implementation & change management Realistic timeline, dedicated implementation manager, training and adoption support. | 3 | 4 / 5 | 3 / 5 | 5 / 5 |
Pricing transparency Clear pricing model, no surprise add-ons, predictable annual costs, exit terms. | 3 | 4 / 5 | 3 / 5 | 4 / 5 |
Multi-jurisdictional support Support for multi-currency, multi-tax-jurisdiction reporting, and local regulatory formats. | 4 | 4 / 5 | 4 / 5 | 3 / 5 |
Control & flexibility Ability to extend, customise, and own your data without vendor dependency. | 3 | 3 / 5 | 5 / 5 | 1 / 5 |
Low operational burden Day-to-day work shifted off internal staff; requires fewer FTEs to operate. | 3 | 3 / 5 | 2 / 5 | 5 / 5 |
Scores are illustrative averages by category. Use the matrix to frame your evaluation, then validate against your own RFP responses.
How to use this matrix
- Score the importance of each criterion from 1 (nice to have) to 5 (deal-breaker).
- The summary cards at the top recompute weighted scores for each category in real time.
- Use the result to frame your evaluation, then validate by issuing the RFP template below to candidate providers.